Our client, a prominent online gaming company, sought to enhance their live casino offerings to attract and retain players in a highly competitive market. They faced challenges in scaling their live casino operations, ensuring smooth gameplay, and delivering top-notch customer experiences. Recognizing the need for specialized expertise, the client turned to Virtualemployee for remote staff support tailored to their specific requirements.
Hours
Clients
Satisfaction rate
Functional areas
Challenges Faced
1. Scalability Issues: The client’s existing live casino infrastructure struggled to handle increasing player volumes, resulting in performance bottlenecks and downtime during peak hours.
2. Quality Assurance: Ensuring the quality and reliability of live casino games posed a challenge, with frequent technical glitches and player complaints affecting the overall gaming experience.
3. Operational Efficiency: The client needed to streamline their live casino operations, optimise workflows, and enhance the efficiency of their remote teams responsible for game management and customer support.
Virtualemployee's
Solutions
1. Technical Expertise: Virtualemployee provided remote staff with expertise in live casino technology, including game development, streaming technologies, and server management. These professionals worked closely with the client’s internal teams to address scalability issues, optimize game performance, and implement robust infrastructure solutions.
2. Quality Assurance Specialists: Virtualemployee’s quality assurance specialists conducted thorough testing and validation of live casino games to identify and rectify technical glitches, ensure gameplay consistency, and enhance overall game quality.
3. Operations Management: Virtualemployee deployed remote staff to support the client’s live casino operations, including game scheduling, event management, and customer support. These professionals optimised workflows, implemented automation tools, and provided round-the-clock support to ensure smooth and seamless gaming experiences for players.
Results Achieved
- Improved Scalability
- Enhanced Game Quality
- Streamlined Operations
